Q) How many domain names can I have in one account?
A) It depends on which plan you have. Plan 1 allows for up to 75 websites in one account.
Plan 20 allows for up to 835 websites in one account.
Q) How many POP3 accounts can I have in one account?
A) There is no limit.
Q) How many FTP accounts can I have in one account?
A) You are allowed one FTP account per website.
Q) Do you offer Cold Fusion hosting?
A) We do not offer Cold Fusion enabled hosting.
Q) What is your connection to the Internet?
A) We are connected to a multipeer OC3 backbone. Our aggregate datacenter
capacity is over 650mbit/sec.
Q) Does Shanje run Windows or Unix?
A) All of the Shanje servers run Windows 2003. We do not currently offer any
Unix based hosting options.
Q) Do you support international domains?
A) We are able to host most international domains.
Q) Can I get a dialup account with you?
A) No, we specialize in web hosting. You will need to get dialup access
through your local ISP.
Q) Is there a way to see my website at Shanje before the DNS info for my domain is resolved?
A) Yes. Please see the FAQ in the Web Control Panel titled "Connecting to your website before DNS is ready."
Q) What about ASP sendmail stuff?
A) ASPEMail and CDO (CDOSYS) are supported. CDONTS is not supported, because Microsoft replaced CDONTS with CDO in Windows 2003.
Q) What is the path to sendmail that can be used in a perl script?
A) There is no path to SendMail. We do not allow scripts (such as
formmail.pl) that rely on SendMail. All form to email actions must connect using SMTP instead of forking calls to sendmail.
Q) Can I have my own dns like dns.myname.com?
A) ns1.myname.com and ns2.myname.com are automatically set up when you create
a domain at Shanje.NET
Q) What is the minimum contract length?
A) There is no minimum contract length. You can quit at any time using the Close Shanje Account function in the Web Control Panel.
Q) Is this for real? How can you guys offer multiple domain hosting for a flat rate?
A) We have a highly automated system, which reduces administrative overhead.
Without our web control panel, it would be impractical to offer multiple domain hosting for a flat rate.
Q) Will you guys do custom dns work for me? (ex: route various names within
my domains to other servers)
A) No, we do not do any custom dns work. Our web control panel automates
everything needed to host websites and email
on our servers. Doing custom dns work negates the cost saving of having an
automated system.
Q) Will you guys edit my dns zone so I can use a different MX?
A) There are options in the Web Control Panel to change your MX for custom
MX records.
Q) Do you offer MS-SQL support?
A) Yes, we offer MS-SQL2000 database hosting.
Q) Is there any way that I can connect to my SQL Server database via
Enterprise Manager?
A) Yes, Simply connect to the Shanje SQL server that is listed in your account
in the Web Control Panel
Q) Which version of SQL Enterprise Manager can I use?
A) You can connect to the Shanje SQL Server using SQL Enterprise
Manager from SQL2000.
You must install SQL2000 Service Pack 2. There are several
performance problems in SQL2000 Enterprise Manager that are corrected in
Service Pack 2.
Q) How many MS-SQL Databases am I allowed to have?
A) You can have unlimited MS-SQL databases.
Q) Do you offer MySQL support?
A) Yes, we offer MySQL enabled database hosting.
Q) Do you offer telephone technical support?
A) No. Web-based technical support is much more cost effective. We answer all tickets very quickly.
Q) How many servers does Shanje own and operate?
A) We current have dozens of web servers. All of our web servers have Pentium IV CPUs and 2GB of RAM and RAID1 mirroring, and run Windows 2003 Server.
We also have over a dozen boxes that run FreeBSD and SpamAssassin 3.0.x. Those boxes handle the spam filtering duties so our Windows
servers can focus on quickly serving web sites instead of grinding through spam. We also have several large dual Xeon Dell servers for dedicated
tasks such as SQL Server and Veritas Backup Exec. Our main SQL Server has an attached Dell PowerVault RAID5 array, giving us over half a terrabyte of
storage for SQL Server 2000 databases. Our main tape backup server has an attached Dell PowerVault 132T full of SDLT tapes for handling daily
tape backups of all of our servers.
Q) How many domains does Shanje host?
A) We current host over 33,000.
Q) Can we see some of the sites you host?
A) Most of our clients are virtual web hosting companies. We respect our
clients, which means we do not use them to sell accounts to new customers.
Q) Do you host .co.uk domains?
A) Yes, we host hundreds of .co.uk domains. We do not have an IPSTAG, so
you will need to transfer your .co.uk to
NOMINET. Then list our dns servers when you modify the domain directly
through NOMINET.
Q) Do you suport Java Servlets?
A) No.
Q) Do you support JSP (java server pages)?
A) No.
Q) Can I send bulk, yet target email using your servers?
A) No. We consider bulk email of any kind to be spam. We do not tolerate
spam.
Q) Can I order unlimited storage space?
A) No, but we offer multiple disk space brackets. Check our pricing page
for details.
Q) Can I order additional storage space and add it to a lower plan?
A) No. If your account exceeds the storage space limit, it is automatically
upgraded to the correct plan. Check our pricing page for details.
Q) Can I order unlimited bandwidth?
A) No, but we offer multiple bandwidth brackets. Check our pricing page for
details.
Q) Can I order additional bandwidth and add it to a lower plan?
A) No. If your account exceeds the bandwidth limit, it is automatically
upgraded to the
correct plan. Check our pricing page for details.
Q) Can I try out an account for a while before I decide to buy?
A) You can access the Demo account here.
Q) Are the IP's dynamic or static
A) All of our IP Addresses are static addresses. No serious hosting company would ever use dynamic IP addresses.
Q) How many IP addresses do I get?
A) We do not give you your own IP. The IP address of the system that your sites are hosted on
is shared between all customers on that system. The IP is static, so it does not change. But you
cannot view your site simply by entering the IP address into your browser because the IP is shared with
other sites we host. There is a detailed article in the FAQ section of the Web Control Panel that explains
how to view your website before the DNS is live for the site.
Q) Do I get telnet access?
A) No, but since these are Windows 2003 servers, there is no reason you will need telnet access.
Q) Can my POP accounts be xyz@myname.com?
A) Yes. In fact, you can have as many POP accounts as your need within your
domain name and within all of the domains you host.
Q) Can I forward all of the email from my domain to one email account?
A) Yes. You can create an account called postmaster. That is the
account that email will go to if the email is
sent to an account name within the domain that does not exist.
Q) Which version of Perl do you guys use?
A) We use the latest version from ActiveState.
Q) What is the path to perl?
A) You do not need to know the path to perl, since .pl and .cgi are associated with
perl on our Windows 2003 servers. If the page ends in .pl or .cgi, then it will execute as
a perl page.
Q) What dns servers should I use when I transfer my domain?
A) The DNS servers to use will be listed in the Web Control Panel on the
right hand side.
Q) Do I get the ability to set a subdirectory as password protected,
and then maintain the list of user id's and passwords?
A) Yes, through the support provided by HTpassword and .htaccess files.
Q) Can I set this up so www.mydomain.com and mydomain.com both map to the same place?
A) By default www.domain.com and domain.com always map to the same place.
Q) Can I set it up so that subdomain.mydomain.com would map to a different
subdirectory within the mydomain.com website?
A) No. Each sub-domain at Shanje.NET is considered its own website, and runs
in its own directory and process. So subdomain.mydomain.com will map to its own
directory, but it won't be a subdirectory inside the mydomain.com website.
Q) How long have you been in business doing this?
A) We have been in business since June 1, 1997. We renamed our company to
Shanje in August of 1999.
Q) How do I make a simple text web counter?
A) Use SSI (server side includes). Use .shtml for the filename extension.
Place <!--#totcnt--> in that page.
Q) How do I create a custom 404 page?
A) Upload a file called 404.asp
Q) Do your servers have the runtimes for Visual Basic installed?
A) All of our servers have the VB5/VB6 runtimes installed. Additionally, we
have installed most of the ActiveX components
that ship with VB5.
Q) Is there any additional fee for using ASP or ASP.NET?
A) There is no additional fee for using ASP and ASP.NET. These features are included for free.
Q) I love Shanje, you are simply the best :)
A) Thanks :)
Q) What is the default page for my website?
A) The default page is set to a list of various popular default pages. The first one the web servers find will be shown.
The page search order is default.aspx, default.asp, default.htm, default.html, index.aspx, index.asp, index.htm, index.html,
index.shtml, default.shtml, default.php, and index.php.
Q) How long does it take for sites to become live after I set them up through the web control panel?
A) It takes our automation system about one minute to create a new website. If the dns is already set up properly for the new
site, it will be live immediately. If the dns still needs to be transferred, it may take considerably longer.
Q) Do you support VBScript 5 on your servers?
A) We are using the latest version of the MS scripting engine.
Q) Is FileSystemObject (FSO) supported?
A) Yes, FSO is supported at Shanje.
Q) Is the Dictionary Object supported?
A) Yes, the Dictionary Object is supported at Shanje.
Q) How can my clients change their email account passwords?
A) They can change email account passwords using the Email Options Menu or the Customer Control Panel.
Q) Do you guarantee a certain level of uptime?
A) No, we do not guarantee any specific quality of service. However, we
have implemented a solution to provide uptime. Our web service uptime is
currently 99.96%.
Q) Do you offer Unix hosting?
A) Not right now. We currently focus on Windows 2003 hosting. We may expand
our services to include Unix based hosting in the future, though.
Q) Do you offer PHP hosting?
A) All of our plans include PHP enabled hosting.
Q) I want to set up my Shanje account using a brand-new domain name... who
should I register with first, Shanje or Internic?
A) It does not matter. However, it is generally a good idea to register the
domain at Internic as quickly as
you can if you find a domain name that you would like to use that is
currently available. That way you know
you will own the domain name and will be able to use it.
Q) How long does it typically take for a site to 'go live' after I register
the domain with Internic and set up
the domain at Shanje?
A) When you set up a domain at Shanje, it is set up immediately on our servers.
Internic generally takes 24-48 hours to get new domains ready. Sometimes Internic
will take longer than that, but most of the time Internic gets new domain
ready in 24-48 hours.
Q) How do I let my customers manage the email accounts within their email
domains?
A) Customers can manage their email accounts through the Customer Control Panel.
Q) How can I redirect one web page to another web page?
A) Within your html code, you can use a meta refresh tag. That will cause
the browser to automatically redirect to the other page.
Q) Do you provide usage stats?
A) You can access stats through the Web Control Panel, or download the raw logfiles from your account.
Q) Do you provide SSL enabled hosting?
A) We provide shared SSL hosting at no additional cost.
Q) Will you install additional components for me?
A) We will perform a security review on any component requested, and as long as it passes
that security review, we will install it (provided that the customer absorbs any cost associated).
Q) How can we contact you in event of a problem?
A) You can open a ticket in our Tech Support ticketing system. All tickets are resolved in less than 24 hours, most within a few hours.
If you need to contact us via snail mail, you can mail us at this address :
Shanje, Inc.
312 8th St. Suite 701
Des Moines, IA 50309
Q) Can I have a free account for my business/school project/city page/chairtable organization?
A) We do not give out promotional accounts.
Q) Do you support Sharepoint Services?
A) We support basic Sharepoint Services included with Windows 2003, but we do not support the more elaborate
Sharepoint Portal Server.
Q) Do you have an email Server Queue that I can directly write to from my applications?
A) We do not let anybody have direct access to the email server que, but you can connect to the email server using
components such as CDO (CDOSYS) or ASPEmail in order to send email.
Q) I saw something about Microsoft office support. Do you have Microsoft Office 2003 com object installed?
A) You can connect to your website using Office through the SharePoint Services.
Q) Do we get access to Windows Scheduler Services?
A) No, we do not let clients schedule tasks on the server side.
Q) Can we install com objects?
A) No, we do not give any clients access to install 3rd party components on our servers.
Q) How do you setup a .NET virtual directory?
A) By default, each site gets a main virtual directory mapped to its website root. We do not currently offer options for adding additional
Virtual Directories beyond the default one per site.
Q) Do you have a secure folder? private folder to put things like ms access database and etc?
A) Yes, you can use .htaccess to protect your folder. We have IISPassword installed on every Shanje.NET web server.
Q) Is there a stats server?
A) Yes, there are stats available through the web control panel. We rebuild stats every three hours.
Q) I don't understand how the ftp works through the demo. Exactly how many ftp users per customer can I set?
A) One per website
Q) How much does it cost to request an additonal database?
A) There is no cost per database. You can set up as many as you need.
Q) What level of security do you offer for email accounts? is it just basic
or can you offer any higher level for sensetive mail?
A) All email services we provide use basic security. We do not offer any special email encryption options.
Q) If i was to use MS SQL or MySQL could i connect directly to those databases
to do a mailmerge from MS Word (my current host does not permit this)?
A) Yes. You can connect to your SQL Database at Shanje from your favorite desktop application.
Q) If I was to store the back end of a MS Access database online could it be accessed using forms stored on local computers?
A) The best way of doing that would be to set up some web based forms at Shanje and have the clients connect through their web browsers.
We do not offer options for connecting directly to a fileshare at Shanje to provide Access forms remote access to the Access file.
Q) Am i right in thinking that i could have any number of distinct website (up to 75) for $50 per month providing i stick within the storage limit and
bandwith limits.
A) Yes, that is correct.
Q) Do you offer any support for streaming video?
A) You can stream media files over http through your website. We do not offer a seperate streaming server application.
Q) Do you allow the upload functions available through through the $_file
function in PHP which will allow me to set up a user-friendly way for people
to upload documents onto different websites?
A) Yes, you can set up form upload solutions in your website using PHP, ASP, ASP.NET, or Perl.
Q) I would like to know if it is possible to rent one of your servers and use it to host a game, such as Unreal Tournament or CounterStrike.
A) We do not offer any video game hosting services at this time.
Q) Do you have anyone on staff that could transfer a database from a current hosting account to your service?
A) Yes, our tech support staff would be happy to help you move your database. Open a tech support ticket and we will get this handled for you.
